FAQs - FAQs
FAQs

Bee offers its unique service at an extensive number of Retail outlets nationwide. All you need to do is look for Bee sign and ask for the service. To find a location near you, please call our Hotline on 16BEE (16233).

No, you do not need a bank account as all payments are done in cash and you receive a receipt that serves as a proof of payment instantly.

No, all you need to do is visit an outlet that offers our service and you will be able to use it straight away.

Within a few seconds – as soon as your receipt is printed out for you, this confirms that the Service Provider has received the payment and that your transaction is successful.

Yes, information about your payment will be delivered using encrypted channels directly to the Service Provider's system.

Call our Hotline on 16BEE (16233) and provide your details and one of our Sales Reps will visit you to sign you up with Bee.

The basic documents that you need to provide are copies of Personal ID, Tax ID and a Commercial Registration ID.

No, there are no registration fees. The only payment to be made would be the initial amount you would want to invest to credit your account.

Please read manual, download and install driver below.

http://www.bee.com.eg/images/stories/bee_pos58_pc_printer_manual.pdf   

1.     You don’t need to register to use Bee Card. It is completely anonymous way of online payment.
2.    Anybody can use Bee card, you don't even need a bank account or a card.
You can find Bee in Pharmacies, Supermarkets, Cafes, Kiosks and even in the juice shop just down the street! To find out the exact location of the nearest Bee outlet in your neighborhood, call 16233 (24/7)
1.    After you’ve found Bee outlet, simply pay the desired amount to the agent and get Bee Card with that amount.
2.    Note: The minimum amount of purchase is 5 LE and the maximum amount is5,000 LE.
You can pay for goods/services at any e-shops that accept Bee Card (see the list of e-shops here). Also you can use it for any services available at Bee. To see available services go to Bee Services page.
1.    When you get to the checkout or payment page choose the option to pay with Bee Card. You will be asked to enter your 12-digit Bee Card PIN code.
2.   
3.    If you have a Bee Card with the amount of LE 100 and the cost for the services or goods you desire to purchase is for example LE 50, no worries, you’ll get your change. Your change will be issued as a new Bee Card, with a new PIN code, which you can print out, send to your email address, or just simply write down from the screen.
1.    You are not charged when you get Bee Card from agents. If you pay LE 100 to the agent you get Bee Card with amount of 100.
2.    When you use your Bee Card most of services are free of charge but some may charge 2% - 4%commission.
1.    if you are trying to pay with Bee Card and it won’t work then check the possible reasons:
Is the system working? - Occasionally the Bee Card payment system or the merchant's own e-shop will be unavailable due to maintenance, technical or network reasons. Check for any messages at bee.com.eg or on the merchant's website regarding system 'downtime'. If this could be a reason try the site again later.
Check the Expiry date of Bee Card – All Bee cards have a validity period and should be used within this period.
Is it unused? Bee Card can be used only once so please ensure that PIN code you are entering haven’t been used before.
1.    if you see “Transaction Failed” notification, there may be following possible reasons for that:
Is the system working? - Occasionally the Bee Card payment system or the merchant's own e-shop will be unavailable due to maintenance, technical or network reasons. Check for any messages at bee.com.eg or on the merchant's website regarding system 'downtime'. If this could be a reason try the site again later.
You entered invalid user ID (account number, order number and etc.).
In this case system will return your Bee Card amount as a new Bee Card ID.



1.    Yes, you can merge up to five Bee Cards at a time on the Merge page.
2.    You’ll get new Bee Card details on the screen which you can send to your e-mail address, print out or simply write down from the screen.

1.    Yes, you can Split your Bee Card into two new PINs.You can do it on the Split page. You’ll only indicate the amount of the first new Bee Card and the amount of the second will be calculated automatically. 
2.    You’ll see new Bee Card details on the screen which you can send to your e-mail address, print out or simply write down from the screen.
       
If you have recently Merged, Split or got a change and sent its details via email, it may have been sent to your Junk or Spam email folder. You should check these folders and if necessary change your email settings to allow emails from beecard@bee.com.eg to be received into your Inbox.
You can merge multiple Bee Cards into single. Also you can use these amounts for Bee services such as mobile top up.
if you wish to pay less than the value of your Bee Card a new Bee Card PIN will be generated automatically for the 'change' value, the difference between your payment amount and the Bee Card value.
The new Bee Card PIN, Amount and Expiry date will be displayed on the screen. You should write down these data,send to your e-mail address or print out.
You can use the Change just like any Bee Card or you can merge it with your other Bee Cards on Merge page.
Validity period of new Bee Card you get from Bee outlets is one year from the date of purchase.
If you use less than the value of your Bee Card and get Change or you split it, the expiry period of your first Bee Card will be transferred to new Bee Cards.
If you merge two or more Bee Cards, then the Expiry date of the oldest Bee Card will be transferred to new Bee Card generated as a result of this operation.


Bee Card works like cash. Don’t give or show your Bee Card PIN or any other details to someone you don’t know or merchants that are not listed on Bee website. The best way to protect yourself from being a fraud victim is to be aware of scams and guard your Bee Card PIN like cash!
Unfortunately Bee cannot be liable for the PIN codes after they are issued to end user. Bee cannot replace lost, stolen or damaged Bee Card PINs.
To avoid loss of PIN code we recommend users:
- Not to give or show PIN code to people you don’t know;
- Send new Bee Card details to your email address;
- Guard Bee Card like a cash.

Bee Card is not refundable, not returnable and may not be redeemed for cash, check or credit, except where required by law.
You can find Terms and Conditions for using Bee Card here.



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